An Error Message Is Displayed on the LCD


Last Updated : 23-Aug-2011
Issue Number : 8200682700

Issue

If an error message is displayed on the LCD, take the corresponding action described below.

Cause and Solution

Print head is not installed. Install the print head. U051 The type of print head is incorrect. Install the correct print head. U052 The following ink cartridge cannot be recognized. U053/U059
The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.
Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Contact the service center.

Some ink cartridges are not installed in place U075/U076
Make sure that each FINE Cartridge is installed in the correct position.
Replacing a FINE Cartridge
When remaining ink cautions or errors occur, the message will appear to inform you of the error.

The following ink cartridge cannot be recognized U140
The FINE Cartridge may not be compatible with this machine.
Install the FINE Cartridge compatible with this machine.
Replacing a FINE Cartridge
When remaining ink cautions or errors occur, the message will appear to inform you of the error.

The following ink cartridge cannot be recognized U150
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Contact the service center.

The ink may have run out. Replacing the ink cartridge is recommended U162
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
NOTE
  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink cartridge is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

The Ink has run out. Replace the ink cartridge U163
The ink has run out.
Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
NOTE
  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink cartridge is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Data of supported types are not saved
  • There is no image data or document saved on the memory card or USB flash drive that can be read by this machine.
  • The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.
  • Photo data edited or processed on a computer must be printed from the computer.
REFERENCE
  • When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

Cannot print the specified PDF file. The format is not supported or the file is too large
NOTE
  • The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.
- The Details screen is not displayed for the PDF file you want to print.
- Characters other than machine name or MP Navigator EX are displayed on Created with on the Details screen.
- "?" is displayed on the preview screen.

  • Data edited or processed on a computer must be printed from the computer.

The specified PDF file contains unprintable data. Some portions may not be printed
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

The ink absorber is almost full. Press OK to continue printing. Contact the service center
The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.

Printer error has occurred. Contact the service center
The machine error has occurred.
Contact the service center.

Timeout error has occurred. Press OK
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.

Incompatible device detected. Remove the device
  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive.
  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.

Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean <See manual>
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
  • Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass.
  • Make sure the Platen Glass and the print head alignment sheet are not dirty.
  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.
  • Make sure if Print Head nozzles are clogged. Print the nozzle check pattern to check the status of the Print Head.
If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.

An unsupported USB hub is connected. Remove the hub
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

B200 Printer error has occurred. Unplug the power cord and contact the service center
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
IMPORTANT
  • If you disconnect the power plug, all the documents stored in memory are deleted.

**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual
"****" is displayed in the alphanumeric character and depends on the error occurred.
  • 5100 is displayed:
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
IMPORTANT
  • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
  • If the problem is not resolved, contact the service center.

  • 6000 is displayed:
If any object is placed in front of the machine, remove it.
Open the Paper Output Tray gently, then turn the power off and back on.
  • In other cases:
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.

Document in ADF. Check document in ADF, then press OK and redo operation
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
Paper Jams
See[Paper Jams]

Document size is too long. Check document in ADF, then press OK and redo operation
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
Paper Jams
See[Paper Jams]

Paper output tray is closed. Open the paper output tray and press OK
Open the Paper Output Tray, then press the OK button.

The card is currently writable from PC. Set to [Not writable from PC]
The Card Slot is set to Writable from USB PC or Writable from LAN PC.
You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, set to Not writable from PC again.

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